Tutu Du Monde and Noralee can be exchanged only. Exchanges on all Tutu Du Monde and Noralee dresses and clothing must be requested AND shipped back within7days of receiving to be eligible for an exchange or store credit (received and postmarked by USPS using one of our return labels issued through our Return Center)
We suggest you check if the item fits correctly upon receiving so you can request an exchange/store credit AND ship back the item within the7 days of arrival. We Do Not Accept Requests Through Email, Messages or Phone.
Once approved, we will send you a return label to your email and will issue a store credit minus return shipping once the return is received.
Noralee hair accessories, Tutu Du Monde accessories including hair accessories, wings, crowns, wrist cuffs, neck collars, leggings, are final sale and not returnable or exchangable.
NO EXCEPTIONS CAN BE MADE ON THE RETURN TIMES
All Tutu Du Monde, Noralee Dresses, Boys Suits will have our 360 Security tags. If the tag is removed or tampered with, the item is non exchangable. Info on our 360 security tags can be found here.
Original tags must be in place, show no signs of wear, scent or damage and be in sellable condition to be accepted for an exchange/store credit. For the health and safety of our customers, if any returned items are found to be worn or tags are removed we are not obliged to issue an exchange or store credit. Returns over $325.00 may be subject to a 10% restocking fee. If you receive an item that may have been damaged during shipping please notify us right away do we can set up a replacement.
We reserve the right, at our sole discretion, to determine if returned merchandise is in sellable condition.
